If a problem occurs, we are happy to help you. Please contact us via email at firstname.lastname@example.org with a detailed description of the issue so we can assist.
Within the first 30 days of received the order, we will send a prepaid shipping label to send the unit back for an exchange (pending availability) or full refund. After 30 days, buyers are responsible for the shipping costs associated with shipping the item back to us .
We are unable to issue refunds for transactions older than 30 days, but will do our best to either repair your item or provide a comparable replacement.
Turnaround time once the non-working item is received is 2-4 business days, depending on the issue or the extent of testing required. Please contact us for full warranty details.